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Everyone knows they should be civil. Being polite, courteous and respectful toward each other are concepts you probably learned in primary school. However, when faced with demands on our time and attention, we may become stressed, where it becomes more difficult to remember to be civil. CREW gives you a chance to step away and recommit to these principles. VA. N.C.O.D.



Forty-seven percent of those who were treated poorly deliberately decreased the time spent at work, and 38 percent said they intentionally decreased the quality of their work. Not surprisingly, 66 percent admitted their performance declined and 78 percent said their commitment to the organization had declined. 

The Hidden Toll of Workplace Incivility. McKinsey Quarterly December 2016

C.R.E.W. Civility Respect & Engagement in the Workplace 

Civility is the interpersonal “rules of engagement” regarding courtesy, politeness, and consideration. Civility is asking a co-worker: “how are you?”

Respect is waiting to hear the answer.

Engagement empowers staff to make decisions “on the spot” in the best interest of the colleague or the internal or external customer, in an atmosphere of trust. Engagement is helping others out, even when it’s “not my job.”

Workplace involves all of us at all organizational levels.

What is CREW?

Civility, Respect, and Engagement in the Workplace (CREW) is a culture change initiative. The goal of CREW is to improve the work climate through more civil and respectful interactions. Trained facilitators meet regularly with identified groups for approximately six months with the intent to give the group the necessary time to focus on creating a respectful and civil work environment. Facilitators come to the meetings prepared to facilitate discussions encourage problem-solving efforts, and conduct exercises and activities that can help improve how the group participants relate to one another.

The regular meetings provide a forum for discussions of how to improve the work environment as well as provide a place to practice new behaviors and ways of interacting so these can become the norm. CREW is not magic; the changes will not happen over night. The facility leadership, the work group’s manager, as well as the group members themselves, must be committed to and willing to engage in the process.

As C.R.E.W. is an ongoing program developed by the National Center for Organization Development (NCOD) it strives to re-educate and remind us how to work and communicate in a civil and respectful manner with our colleagues.  Respectful communication alone has the power to change attitudes, accomplish goals, and create a pleasant, creative environment where employees feel engaged, empowered, and appreciated for the work they do.

This can transfer in to skills that re shape organization culture and transfer the ability to establish a set of shared values of members of an organization regarding the function, meaning and existence of the organization to enhance the probability of success. This empowers us with the ability to share the information we acquire and values we experience with other individuals, while being aware of civility, style, manner, disposition and credibility.

What are the benefits of CREW?
CREW research in the US has found that civility impacts higher overall job satisfaction, increased intent to stay in the current position, reduced sick leave usage, fewer complaints, and better staff care outcomes.

We offer Functional/Departmental & Project Leadership Skills

We offer leadership skills for project leaders, line managers and executives. These skills transfer the ability to understand and adopt relevant styles towards the various types of leadership that are required within an organization structure and culture, to direct the behaviour of others towards the accomplishment of objectives.

We offer Motivational Skills

These skills transfer the ability to help people attain personal value when working on tasks and activities. By understanding what is of value to them, their primary motivation, an environment can be influenced that creates intrinsic and extrinsic motivational factors that allow them to attain those personal values through task and activity completion.

We offer Multi Disciplined Team Development Skills

These skills transfer the ability to break down silos and work across the business. Learn to form and lead various types of teams be they permanent, temporary or cross functional, virtual and co-located. Forming and leading a group of people in to a highly effective team that reaches optimal performance quickly, requires influence skills and conflict management know-how. Successfully managing difficult stakeholder relationships calls for receptivity to change. Now, factor in today’s virtual team issues and managing multidisciplinary temporary teams takes on a new level of complexity.

We offer Creativity and Innovation Skills

These skills transfer the ability to understand how to manage for creativity, the inner and outer conditions required to foster creativity and suggestions for managers of creative groups, how to generate original ideas or new perspectives on existing ideas and to take steps to implement them successfully.

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