It’s about convergence not replacement. Human beings are not machines. Sophisticated machine learning and artificial intelligence will never worry about the meaning of their existence and yet we stand on the brink of a technological revolution that will fundamentally alter the way we live, live at work and relate to one another. This will try and redefine what it means to be human and make many people worry about the meaning of their existence.
It is being called the Fourth Industrial Revolution but whose exponential progress can only be ‘purposeful’ not meaningful, as utility and function are not the end, only the means. Even with a growing appreciation for its scale, scope and complexity, the transformation will be unlike anything humankind has experienced before, suggesting that now more than ever before, executives and managers must learn how to buildmeaningful organizations for meaningful employee experiences. What’s missing in business? “What’s missing from the current labor market is a sense of humanity—as contrasted with lots of emphasis on efficiency, costs, and productivity”.
The future is bright if we learn and improve with technology, but remember to put the person first. Leaders in the digital age of transcendence must learn how to attend, behave and respond, in a way that cultivates an integrated approach to employee experience (EX) for enhanced customer experience (CX).