tel: 353 404 53048 peter@softskillslearning.ie

Purposeful employment attracts top talent, meaningful work retains them.

We design & deliver well being workshops – PMO L&D – Mentoring – Key note speeches – Business counseling – Outplacement programs.

Do you need help in your leader capability to manage values for employee experience? Human leadership ‘qualities’ impact positive employee experience (EX) and customer experience (CX) if managers and leaders are mindful of the value in ‘values’.

Meaningfulness is not mindfulness and meaninglessness is not mindlessness. Meaning can be the experience we sense when we notice things as a result of being more mindful. This is good for well being. The feeling of meaninglessness is a symptom of not being more mindful and is accompanied by a feeling of emptiness, an existential vacuum. This negatively impacts performance.

Mindfulness aims at increasing ‘attention’ and awareness, cultivated by meditation practice to achieve greater levels of concentration. We have to be very careful here, neurologically, psychologically and noologicaly. The cerebral hemispheres attend to the world in two different ways, presenting two different and inconsistent or contradictory aspects of the world. Depending on ‘how’ we attend changes the nature of what we find. The task, person or thing is changed by the attention given to it as well as changing us.

We decide how to attend, so are we attending with a healthy respect for uncertainty or a healthy respect for absolutes and consistency? The former is advisable the latter misleading.

Meaningful work is the largest contributor of six qualities identified as work place practices that acknowledge the human side of work and that contribute to a positive employee experience. Source: WorkTrends™ 2016 Global sample for the IBM/Globoforce Employee Experience Index Study (n=22,292). Note: Figures in the chart show the percentage contribution of each of the six human workplace practices identified as drivers of a positive employee experience. No other factors were included in this analysis.

CX Customer experience meaningful workYou may also find it interesting to know that ‘Personalisation’ is one of six emotional qualities deemed essential by KPMG Nunwood to master a differentiated customer experience (CX). That is using individual attention to drive an emotional connection.

As Iain McGilchrist says “Attention brings in to being a world and with it, depending on it’s nature a set of values.” So we are partners in creation of the world and ourselves.

In Logotherapy, we know persons can suffer from hyper-reflection, caused by an excessive attention. They can also suffer from hyper-intention, caused by an excessive intention, both being pathogenic phenomenons. Mindfulness is one of the seven factors of enlightenment, but the mind (psyche) is only one of three dimensions comprising the ‘whole’ unified person, the other two being body (soma) and spirit (noos). Team spirit, spirit of the law, lifting spirits and showing spirit are daily business synonyms. The concern lies with spiritual aspirations, of which two are to draw out the striving for a meaning to work in life, and how to give meaning to life through livelihood. To cultivate these moments of meaning for others, one must dare to start in the spiritual dimension, unblocking access to the enduring power of the human dimension, manifested in phenomenal capacities that don’t free one from suffering or distress, rather, help one to cope with it, survive and become worthy of it.

Some employees are searching for experiences that will allow them to discover the meaning of work in their life to increase the quality of life at their work. As corporate goals are influenced by quality of life outside an organization, higher quality of life inside, means a healthier organization that is fertile ground for prosperous socio and regenerative-economic growth. Achieving ‘higher’ quality of life at work, starts with a workforce that is led to discover moments of meaning in their business requirements, tasks and activities.

At Business Integrated Solutions we offer a three stage process to unblock the potential of your workforce.well being

  1. Meaning audit – We can measure the degree of meaning and purpose in the workforce allowing personal values, ideals and realities, be actualized and aligned with corporate values, vision and purpose. Actualizing values not your ‘self’ is the key.
  2. Dimensional diagnoses – We review the ‘whole’ person by starting in the human dimension then in the physical and psychological, challenging cause and effect vs reasons and meanings and suggesting that behavior is induced by reasons not causes.
  3. Re-orientation experience – We create a shift in attitude leading to a change of mindset & perspective, for action towards improved performance.

What makes this firm different is that we dare to start in the human dimension where capacities reside that are unique to the development of the individual and team spirit, through freedom, responsibility, attitude, conscience & will. My belief is that we are motivated when our responsibilities are meaningful and engage our values, capabilities, potential and increased capacity. If values are understood, experienced and actualized.

These capacities are untapped resources capable of unlocking phenomenal personal power, more responsibly motivating than any power associated with ‘position’. The work can start with self experience and understanding in the dimensions of soma (body), psyche (mind) and noos (spirit) the latter being the human dimension, where personal power and uniquely human capacities reside such as self – detachment and self transcendence, for self leadership and leading others.

Self experience and understanding asks ‘where’ are you, not ‘what’ are you? You are a human being who may happen to be an employee, but in what dimension does the humanness of the human being reside?

Self leadership explores if you are really free and autonomous, responsible to whom and for what, show moral courage, build morale and understand the essence of discipline.

Leading others explores your world view, philosophy of life, theory of mankind and whether the humanness of the human being is preserved in such a theory and philosophy? It explores ethereal values, reasons and meanings, in spite of instinctual drives, cause and effect.

1 Antonovsky, A. “Health, Stress and Coping” San Francisco: Jossey-Bass Publishers, 1979

 

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